I'm having a kind of GB experience with them. :(
Over time ordered a few things from them, but now having hard time. One of my orders gone missing and other one was shipped lattteeeeee!!! and delivered in the opened package with broken seal.
For the missing one they told me to wait for 2 months before they can investigate on it. Yet, according to the tracking no. there is no status update on the parcel sine mid April.
What made me really upset:
- Support website implies you should contact them after 25 days.
- Canned response telling me to come back when 2mths deadline is reached.
- When challenged, they seem to DELETE my ticket with them!!!
As for the other one:
- Item shipped after 3 weeks, despite promised 'Ships within 4-10 business days'.
- The delivered item is restocked(or used): broken package seal and torn bags with accessories.
- The same here; when challenged, they seem to DELETE my ticket with them!!!
Now I'm enjoying playing 'ping pong' with them as their customer service is useless. :(
It was nice when it lasted, but now its time to add them to the GB bucket.